FAQ

I do not see a menu?
Your account lacks that permission. Contact HR.

Check-in says outside the office?
Move into the branch range or join company WiFi. For remote work, use an approved remote request that day.

I forgot check-in or check-out?
Add the missing punch if still allowed; or ask a manager / HR; or submit a correction request per policy.

Can I cancel a leave request after sending?
Usually only while pending (and if the type allows). After approval, ask someone with rights on Leave request approvals.

OT batch rejected / returned?
Open Create overtime batch, fix per the reason → resubmit to the correct step (dept head or director).

Document upload fails?
PDF only, within the size limit (often 5 MB). Use Documents or Company documents as appropriate.

Which browsers work?
Recent Chrome, Edge, Firefox, or Safari.

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